Last updated:30/03/2026

Thank you for shopping with The MacroCraft. We are committed to delivering your orders safely and efficiently.

 1. Processing Time

All orders are processed within **1–3 business days**.

For handmade or custom products, processing time may take **3–7 business days** depending on the complexity of the item.

Orders are not shipped or delivered on weekends or holidays.

2. Shipping Times

Estimated delivery times:

* **Morocco:** 1–3 business days
* **Europe:** 3–7 business days
* **USA & Canada:** 5–10 business days
* **Rest of the World:** 5–12 business days

Please note that these are estimated delivery times and may vary due to customs or carrier delays.

3. Shipping Costs

* **Free shipping** may be offered on selected products or promotions
* Otherwise, shipping fees are calculated at checkout based on your location

4. Tracking Your Order

Once your order has been shipped, you will receive a **tracking number via email**.

You can use this tracking number to monitor your delivery in real time.

5. Customs, Duties & Taxes

International orders may be subject to customs duties and taxes.

These charges are the responsibility of the customer and are not included in the product or shipping price.

We are not responsible for delays caused by customs.

6. Delays

While we do our best to ensure timely delivery, delays may occur due to:

* High demand periods
* Customs processing
* Shipping carrier issues

We appreciate your patience and understanding.

 7. Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

 8. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

* Please contact us within **48 hours of delivery**
* Include your order number and photos (if applicable)

We will work with the shipping carrier to resolve the issue as quickly as possible.

9. Contact Us

If you have any questions regarding shipping:

📧 [info@themacrocraft.com](mailto:info@themacrocraft.com)
🌍 [www.themacrocraft.com](http://www.themacrocraft.com)